Refund policy

Return and Refund Policy

We want you to be completely satisfied with your purchase from Home Roost. If something isn't right, we're here to help.

Return Window

Most items may be returned within 30 days of delivery for a refund or exchange, provided they are unused, in their original packaging, and in resalable condition. Some items such as custom-configured or hygiene-sensitive products (shower seats, commodes, incontinence supplies) are final sale and cannot be returned.

How to Start a Return

To initiate a return, please email us at hello@homeroost.co with your order number and the reason for the return. We will provide you with return instructions and a return merchandise authorization (RMA) number.

Do not send items back without first contacting us — unauthorized returns may not be accepted.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. In those cases, we will provide a prepaid return label.

Refunds

Once your return is received and inspected, we will notify you by email. Approved refunds are processed within 5–7 business days to your original payment method. Please allow additional time for your bank or credit card company to post the credit.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery at hello@homeroost.co with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Exchanges

If you need a different size or product, please return the original item and place a new order. This ensures the fastest turnaround.

Non-Returnable Items

Hygiene and personal care products (once opened)
Custom or special-order items
Items marked "Final Sale"
Gift cards

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